Refund policy

30-day return window

You may request an eligible return within 30 days of delivery.

Return conditions

Eligible items must be unused, unwashed and in the same condition in which they were received, with original packaging, accessories, manuals, tags where applicable and proof of purchase. We may request photos or other information to review the request.

Return authorization

Please contact us at a848842381@gmail.com before returning any item. Once your return is approved, we will provide the correct return address and return instructions. Returns sent without prior authorization may not be accepted.

Damaged, incorrect or incomplete orders

Please contact us as soon as possible and within 7 days of delivery if an item arrives damaged, the wrong item is sent or parts are missing. Include the order number and clear photos of the item, packaging and shipping label. We will review the information and provide an appropriate resolution for confirmed issues.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping unless required otherwise by law. For a confirmed damaged, incorrect or incomplete order, we will provide instructions and explain any covered return costs. Do not return an item to the sender address on the package.

Items that cannot be returned

Non-returnable items may include gift cards, perishable goods, opened personal-care or hygiene items, customized products, hazardous materials, flammable liquids or gases, and items marked final sale, except where consumer law or a confirmed defect requires a remedy. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to obtain a different item is to complete an approved return and place a separate order once the return is accepted.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. The item must be in the same condition in which it was received, unused, with tags and original packaging, together with proof of purchase.

Refunds

We will notify you after the returned item is received and inspected and will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. Original shipping charges are not refundable unless required by law or the return results from a confirmed store error.

Order cancellations

Please contact us as soon as possible to request a cancellation. We can cancel an order only before fulfillment begins. After an order has shipped, the return process above applies.