Returns and Refunds

You may request an eligible return within 30 days of delivery. Contact us before sending anything back so we can confirm eligibility and provide return authorization and the correct return address. Returns sent without authorization may not be accepted.

Return conditions

Eligible items must be unused, unwashed and in their original condition, with original packaging, accessories, manuals and proof of purchase. We may request photos or other information to review the request.

Damaged, incorrect or incomplete orders

Contact us within 7 days of delivery if an item arrives damaged, the wrong item is sent or parts are missing. Include the order number and clear photos of the item, packaging and shipping label. We will review the information and provide an appropriate resolution for confirmed issues.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping unless required otherwise by law. For a confirmed damaged, incorrect or incomplete order, we will provide instructions and explain any covered return costs. Do not return an item to the sender address on the package.

Refunds

Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank or card provider may need additional time to post the credit. Original shipping charges are not refundable unless required by law or the return results from a confirmed store error.

Items that cannot be returned

Non-returnable items may include gift cards, perishable goods, opened personal-care or hygiene items, customized products and items marked final sale, except where consumer law or a confirmed defect requires a remedy.

Order cancellations

Use the Contact Us form as soon as possible to request a cancellation. We can cancel only before fulfillment begins. After an order has shipped, the return process applies.